Return Policy

We will try our best to make sure the products shipped to our customers are in the best condition.


1. Return and full refund
--Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replacement
--Products with quality problems or not the product you ordered, if notified within 30 days (from the date products were received) can be returned and replaced.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will pay all the necessary shipping fees for the replaced products that we ship to you.

3. Repair
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will repair it and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.

4. Return and partial refund.
--extremerate.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”

--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

NOTE


EXTREMERATE WHOLESALE WEBSITE IS UPGRADED!

All CUSTOMERS ARE REQUIRED TO CREATE AN ACCOUNT TO PLACE THE ORDERS! FOR THE REGULAR CUSTOMERS, PLS USE YOUR ORIGINAL EMAIL ADDRESS TO REGISTER AN ACCOUNT ON https://wholesale.extremerate.com/ AND CHECK THE PAST ORDERS ON http://pastorder.extremerate.com/